top of page

TERMS & CONDITIONS

CUSTOMER CARE

We understand the importance of providing exceptional service and support to our valued customers. Whether you have questions, need assistance, or have feedback, we are here to help you every step of the way. Our team is dedicated to ensuring your experience with our custom luxury signage exceeds your expectations.

Contact Information:

If you need to get in touch with us, there are several ways to reach our Customer Care team:​

  1. Email: For non-urgent inquiries or detailed messages, you can email us at created2createco@yahoo.com. We strive to respond to all emails within 24-48 hours, excluding weekends and public holidays.

  2. Live Chat: Our website features a live chat option where you can engage with our Customer Care representatives in real-time. Look for the chat icon on our website, and click to initiate a conversation. Our team will be delighted to assist you promptly.

Frequently Asked Questions (FAQs):

To provide quick answers to common inquiries, we have compiled a list of frequently asked questions. Please visit our FAQ page [Provide URL] to find instant solutions for common concerns regarding our custom luxury signage. We regularly update this section to ensure it remains comprehensive and helpful.

Order Support:

If you need assistance with your order, our Customer Care team is available to guide you through the process. From customizing your luxury signage to tracking your shipment, we will provide timely updates and resolve any issues that may arise. Feel free to reach out to us via phone, email, or live chat, and we'll be happy to assist you.

Returns and Refunds:

We strive to deliver products of the highest quality. However, if you are unsatisfied with your purchase, we offer a hassle-free returns and refunds process. Please review our Returns and Refunds Policy [Provide URL] to understand the eligibility criteria and steps to initiate a return. Our Customer Care team will provide the necessary assistance to ensure a smooth and satisfactory resolution.

Feedback:

We greatly value your feedback as it helps us enhance our products and services. If you have any suggestions, comments, or concerns, please don't hesitate to share them with us. Your input is instrumental in improving our customer experience, and we appreciate your time and effort.

We thank you for choosing our custom luxury signage, event decor and more for your business needs. At Created to Create Co., we are committed to providing exceptional customer care to ensure your satisfaction. Our dedicated team is here to support you, so please don't hesitate to get in touch.

Privacy & Safety

PRIVACY & SAFETY

Protecting the privacy and personal information of our customers is of utmost importance to us. This section outlines our privacy practices and how we handle the information you provide when interacting with our online business.

Collection of Personal Information:

When you visit our website or engage with our online business, we may collect certain personal information from you. This information may include your name, email address, phone number, shipping address, billing information, and other details necessary for providing our products or services.

Use of Personal Information:

We use the personal information collected from our customers to:

  • Process and fulfill orders: We utilize the provided information to process your orders, customize products, arrange shipping, and communicate order updates.

  • Provide customer support: Your personal information helps us address your inquiries, respond to your requests, and provide assistance when needed.

  • Improve our services: We may analyze customer data to enhance our website, products, and services based on customer preferences and feedback.

  • Send promotional materials: With your consent, we may use your email address to send you newsletters, special offers, or updates about our products and promotions. You can opt out of receiving such communications at any time.

Protection of Personal Information:

We take appropriate measures to protect the personal information we collect. This includes implementing security safeguards to prevent unauthorized access, disclosure, alteration, or destruction of your data. We regularly review and update our security practices to ensure ongoing protection.

Sharing of Personal Information:

We do not sell, trade, or rent your personal information to third parties for marketing purposes. However, there are instances when we may share your information with trusted service providers who assist us in conducting our business operations. These providers are bound by confidentiality agreements and are only authorized to use your information to perform specific tasks on our behalf.

We may also disclose your personal information if required to comply with legal obligations, enforce our website policies, or protect our rights, property, or safety.

Cookies and Tracking Technologies:

We may use cookies, web beacons, and similar tracking technologies to enhance your browsing experience, personalize content, and gather information about website traffic and usage patterns. You can manage your cookie preferences through your browser settings.

Third-Party Links:

Our website may contain links to third-party websites or services. Please note that we are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy:

Our products and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take immediate steps to delete that information from our records.

Updating Personal Information:

You have the right to review, update, and correct your personal information. If you would like to make changes to your information or have any concerns about its accuracy, please contact our Customer Care team.

Changes to Privacy Policy:

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective upon posting the revised policy on our website. We encourage you to review this page periodically to stay informed about our privacy practices.

By interacting with our online business, you consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy. If you have any questions or require further information, please contact our Customer Care team.

PAYMENT METHODS

Credit / Debit Cards

PAYPAL

Offline Payments

After Pay

Sezzle

Klarna

bottom of page